Purchase terms and conditions

When you shop at Eviz.net (part of Evoglide.com), you enter into an agreement with us as the seller.
Below is a clear overview of everything you need to know for a safe and smooth shopping experience.
By placing an order, you agree to comply with and be bound by the following terms and conditions.

1. How Orders Work

After placing your order, you’ll receive an email confirmation containing your order details.
If you are under 18, a parent or guardian must approve your purchase.

You must not place an order in someone else’s name without their consent. Any fraudulent activity or attempt to cause financial harm to Eviz.net will be reported to the authorities.

2. Privacy and GDPR

We treat your personal data with care and process it in accordance with:

• EU General Data Protection Regulation (EU GDPR) and the Data Protection Act 2018 (Ireland)
• UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (UK)

Your information is used solely to process your order, improve your shopping experience, and prevent unauthorised access.
Read more in our Privacy Policy.

3. Updates and Corrections

We regularly update our website to ensure all product details, prices, and availability are accurate.
If we discover an error—such as an incorrect price—we will contact you to offer a suitable solution, which may include a refund or an alternative product.

4. Deliveries in Ireland, the UK & the EU

We ship across Ireland, the UK, and several EU countries via trusted couriers for fast, secure delivery.
If you need to confirm delivery options or times, email us at info@eviz.net.

5. Payment & Delivery

Payment Options
You can pay securely by card using our encrypted payment platform.

Delivery Time
We aim to dispatch your order as quickly as possible.
Most orders arrive within 3–10 business days. During peak seasons, delivery may take longer. Estimated delivery times are shown on each product page.

Delivery Method
Orders are shipped via reliable courier services directly to your delivery address or the nearest collection point.

6. Complaints & Returns

Complaints
If your product does not meet expectations, you may submit a complaint.
You have up to three years to report an issue, but please contact us within two months of discovering the problem.

How We Handle Complaints
If an item arrives damaged, email us pictures of the product and packaging.
Depending on the case, we may offer a replacement, repair, discount, or refund. Once approved, we will cover the return shipping cost.

Right of Withdrawal & Returns
You may cancel your purchase within 14 days under Distance Selling Regulations.
Returned products must be unused and in their original packaging.

How to Return a Product

1. Email info@eviz.net with your name, order number, and phone number.
2. We’ll send you return instructions.
3. Once we receive and inspect the product, we will process your refund.

Uncollected Parcels
If you do not collect your parcel, a €25 / £25 fee will be charged to cover administrative costs.

7. If Your Delivery is Damaged

If you notice damage upon delivery, contact us immediately with photos and a description.
We will arrange a replacement, supply spare parts, or issue a refund depending on the situation.

8. Questions or Concerns?

We’re here to help!
Email us at info@eviz.net with any questions or for further clarification.